About Alnwick ITS
Reliable IT Solutions for a connected life
At Alnwick ITS, we're here to help with all your IT needs, whether for your home or small business. With over 20 years of experience in all areas of IT, we're dedicated to keeping your technology running smoothly and efficiently.
We understand how important technology is in your daily life and how daunting it can be. Whether you need help with troubleshooting, setting up or configuring your network, recovering data, or improving your cybersecurity, we're ready to provide the support you need. Our aim is to get you back up and running quickly, so you can focus on what matters most.
An example of our services:
- Building & installing new PCs: Built and installed new PCs for your home or business, tailored to meet your specific needs.
- Virus and malware removal: Quickly and effectively remove harmful viruses and malware from your devices to ensure a secure digital environment.
- Wi-Fi and network setup: Expertly configured and optimized for your home or business networks for seamless and reliable connectivity across all your devices.
- Device troubleshooting and repair: Diagnose and resolve common issues with computers, tablets, and smartphones to keep your technology running smoothly.
Services
Expert solutions for all your technology needs
Speedy Service
We aim to provide an initial diagnosis within the first hour. Often this can be done over the phone. If more time is needed, we’ll explain the steps clearly before proceeding. We service PCs, laptops, and Apple Macs across the Alnwick area.
Computer Builds
From office workstations to gaming rigs and creative editing PCs, we build and install systems tailored to your needs for both home users and small businesses.
Computer Speed
Is your computer running slow? We’ll quickly identify the best way to boost performance and explain the options clearly before carrying out any upgrades or repairs.
Network / Security Setup
We set up secure home and office networks, configure devices, and test internet and Wi-Fi speeds to ensure reliable connectivity.
Operating System Issues
From boot failures to crashes and error messages, we can diagnose and repair all major operating system issues. We’ll make sure your system runs smoothly with the latest updates and optimal settings.
Computer Viruses
We remove viruses, malware, and spyware, and set up strong protection to help prevent future infections.
Freezing Computer
If your computer keeps freezing, we’ll diagnose the root cause and fix it using quality, manufacturer-approved parts whenever possible.
Data
We provide professional data services including backup solutions, recovery, and secure erasure when selling or disposing of a computer to keep your information safe.
Printers
From paper jams to connectivity problems, we troubleshoot and repair all major printer brands and models, getting you back up and running quickly.
And More!
Our services aren't limited to what you see here. No job is too small, so contact us with any query and we'll be happy to help.
Why choose us?
At Alnwick ITS, we strive to provide unparalleled IT support and services that cater to the unique needs of our clients. Our commitment to excellence and customer satisfaction sets us apart in the industry.
We understand that technology is an integral part of your daily life, both personally and professionally. Our team of experts is dedicated to delivering reliable, efficient, and innovative solutions to ensure your devices and systems operate seamlessly. Whether you're dealing with a minor glitch or a major issue, we are here to help with prompt and effective services.
Our approach combines technical expertise with a customer-centric focus, ensuring that each interaction is personalized and meets your specific requirements.
We take pride in our ability to solve complex problems quickly and efficiently, minimizing downtime and maximizing productivity. Here’s why you should choose us:
Experienced Professionals
Our team consists of highly skilled technicians with extensive experience in the IT industry. They are well-versed in the latest technologies and are committed to ongoing learning to stay ahead of industry trends.
Comprehensive Services
From troubleshooting and repairs to network setup and cybersecurity, we offer a wide range of services to address all your IT needs. No matter the issue, we have the expertise to handle it.
Customer Satisfaction
We prioritize your satisfaction and work diligently to provide solutions that not only meet but exceed your expectations. Our goal is to build long-term relationships with our clients based on trust and reliability.
Contact Us Today
Contact us today to schedule a consultation or service appointment. Let our team of experts provide the solutions you need to keep your technology running smoothly. Don't let tech issues slow you down – reach out now and get the reliable help you deserve!
Testimonials
About our team
Meet our family-oriented team support members!
Michael
Lead Technical supportHi, I’m Michael!
With over 20 years in the IT industry, my journey began as a tech-loving kid, which ignited my passion for IT. I’ve started working in small computer repair shops and gradually moved on to supporting world wide clients. Now, I’m excited to return to a more personal level of IT service, helping others either enjoy technology as much as I do or take away the stress of tech troubles.
I love building new computers and solving tech problems. I earned my first qualification back in the Windows XP era, followed by various Microsoft certifications, A+, and CCNA, which kick-started my IT career.
I appreciate you taking the time to learn about me, and I look forward to hearing from you.
Supports
Pricing
Our Service Packages
From ÂŁ40*
Basics
- Diagnostics & Standard Health Check
- Hardware & Software Installation / Repairs
- Data Backup / Transfer / Secure Wipe
- Business Callouts — No Job Too Small
From ÂŁ60*
Advanced
- Data Recovery
- System Reset / Restore
- Virus & Malware Removal
- Full Computer Health Check with Optimisation
From ÂŁ90*
Expert
- Custom System Builds
- Network Setup & Configuration
- Server & Network Troubleshooting
- On-Site IT Support (complex issues)
Looking for ongoing support? Contact us for tailored business support packages.
* Home call-outs may incur a ÂŁ10 fee within Alnwick. Additional travel costs may apply outside this area.
Frequently Asked Questions
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How quickly can you repair my computer?
We aim to perform an initial diagnosis within an hour, often just over a phone call. Most repairs are completed within 24-48 hours, depending on the issue's complexity and the availability of parts.
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Do you offer on-site support?
Yes, we provide on-site support for both residential and business clients. Our technicians will come to your location to diagnose and resolve issues, ensuring minimal disruption to your day.
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Can you help with data recovery?
Absolutely! If you've lost important files, we can assist with data recovery services. Our team will work to retrieve your data and provide you with recommendations for future data backup solutions.
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What types of devices do you service?
We service a wide range of devices, including PCs, laptops, Apple Macs, and printers. Whether it's a hardware or software issue, our team is equipped to handle it.
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Do you provide maintenance plans?
Yes, we offer comprehensive maintenance plans to keep your technology running smoothly. Regular maintenance can prevent issues before they arise and extend the life of your devices.
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How do you ensure my data is secure?
Your data security is our top priority. We follow strict protocols to protect your information during repairs and maintenance. Additionally, we offer services to securely erase data from devices you plan to dispose of or sell.